{"product_id":"diplomado-en-gerencia-del-servicio","title":"Diploma in Service Management","description":"\u003csection class=\"elementor-section elementor-inner-section elementor-element elementor-element-1863a244 animated-fast elementor-section-boxed elementor-section-height-default elementor-section-height-default animated fadeIn\" data-id=\"1863a244\" data-element_type=\"section\" data-settings='{\"animation\":\"fadeIn\",\"animation_delay\":200}'\u003e\n\u003cdiv class=\"elementor-container elementor-column-gap-no\"\u003e\n\n\u003cdiv class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-1c650e2b\" data-id=\"1c650e2b\" data-element_type=\"column\" data-settings='{\"animation\":\"none\"}'\u003e\n\n\u003cdiv class=\"elementor-widget-wrap elementor-element-populated\"\u003e\n\n\u003cdiv class=\"elementor-element elementor-element-11629c76 elementor-widget elementor-widget-aheto_heading\" data-id=\"11629c76\" data-element_type=\"widget\" data-widget_type=\"aheto_heading.default\"\u003e\n\n\u003cdiv class=\"elementor-widget-container\"\u003e\n\n\u003cdiv class=\"aheto-heading aheto-heading--main  align-tablet-default align-mob-default aheto_heading_673619e9043a3\"\u003e\n\n\u003ch1 data-start=\"214\" data-end=\"254\"\u003e⭐ Diploma in Service Management\u003c\/h1\u003e\n\n\u003ch2 data-start=\"255\" data-end=\"331\"\u003eDesign experiences that turn customers into fans and increase sales\u003c\/h2\u003e\n\n\u003cp data-start=\"333\" data-end=\"410\"\u003e👉 \u003cstrong data-start=\"346\" data-end=\"374\"\u003e100% asynchronous virtual\u003c\/strong\u003e modality\u003cbr data-start=\"374\" data-end=\"377\"\u003eStudy at your own pace, no fixed schedules.\u003c\/p\u003e\n\n\u003chr data-start=\"412\" data-end=\"415\"\u003e\n\n\u003ch2 data-start=\"417\" data-end=\"496\"\u003e🚨 Companies don't lose customers due to price... they lose them due to poor service\u003c\/h2\u003e\n\n\u003cp data-start=\"498\" data-end=\"536\"\u003eToday, customers abandon brands due to:\u003c\/p\u003e\n\n\u003cp data-start=\"538\" data-end=\"641\"\u003e❌ Poor service\u003cbr data-start=\"553\" data-end=\"556\"\u003e❌ Lack of follow-up\u003cbr data-start=\"578\" data-end=\"581\"\u003e❌ Negative experiences\u003cbr data-start=\"605\" data-end=\"608\"\u003e❌ Indifference\u003cbr data-start=\"620\" data-end=\"623\"\u003e❌ Lack of value\u003c\/p\u003e\n\n\u003cp data-start=\"643\" data-end=\"802\"\u003eThis diploma teaches you \u003cstrong data-start=\"668\" data-end=\"732\"\u003ehow to design, manage, and improve the customer experience\u003c\/strong\u003e to achieve \u003cstrong data-start=\"745\" data-end=\"802\"\u003eloyalty, recommendations, and sustainable growth.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003chr data-start=\"804\" data-end=\"807\"\u003e\n\n\u003ch1 data-start=\"809\" data-end=\"849\"\u003e🧠 Why is this diploma for you?\u003c\/h1\u003e\n\n\u003cp data-start=\"851\" data-end=\"935\"\u003eBecause it's not just about serving...\u003cbr data-start=\"886\" data-end=\"889\"\u003eit's about \u003cstrong data-start=\"901\" data-end=\"935\"\u003ecreating memorable experiences.\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp data-start=\"937\" data-end=\"961\"\u003eWhen you enroll, you get:\u003c\/p\u003e\n\n\u003cp data-start=\"963\" data-end=\"1131\"\u003e✔ Customer experience tools\u003cbr data-start=\"1000\" data-end=\"1003\"\u003e✔ Service strategies\u003cbr data-start=\"1028\" data-end=\"1031\"\u003e✔ Human talent management\u003cbr data-start=\"1059\" data-end=\"1062\"\u003e✔ Loyalty models\u003cbr data-start=\"1087\" data-end=\"1090\"\u003e✔ Downloadable material\u003cbr data-start=\"1112\" data-end=\"1115\"\u003e✔ Real case studies\u003c\/p\u003e\n\n\u003chr data-start=\"1133\" data-end=\"1136\"\u003e\n\n\u003ch1 data-start=\"1138\" data-end=\"1170\"\u003e🎯 What will you achieve upon completion?\u003c\/h1\u003e\n\n\u003cp data-start=\"1172\" data-end=\"1179\"\u003eYou will be able to:\u003c\/p\u003e\n\n\u003cp data-start=\"1181\" data-end=\"1366\"\u003e✅ Design service strategies\u003cbr data-start=\"1214\" data-end=\"1217\"\u003e✅ Manage the customer experience\u003cbr data-start=\"1255\" data-end=\"1258\"\u003e✅ Improve loyalty\u003cbr data-start=\"1283\" data-end=\"1286\"\u003e✅ Increase sales\u003cbr data-start=\"1306\" data-end=\"1309\"\u003e✅ Reduce complaints\u003cbr data-start=\"1325\" data-end=\"1328\"\u003e✅ Boost brand reputation\u003c\/p\u003e\n\n\u003chr data-start=\"1368\" data-end=\"1371\"\u003e\n\n\u003ch1 data-start=\"1373\" data-end=\"1394\"\u003e📚 What will you learn?\u003c\/h1\u003e\n\n\u003cp data-start=\"1396\" data-end=\"1537\"\u003e🔹 Service Marketing\u003cbr data-start=\"1421\" data-end=\"1424\"\u003e🔹 Customer-centric organizational culture\u003cbr data-start=\"1472\" data-end=\"1475\"\u003e🔹 Value creation\u003cbr data-start=\"1495\" data-end=\"1498\"\u003e🔹 Customer relationship management\u003c\/p\u003e\n\n\u003chr data-start=\"1539\" data-end=\"1542\"\u003e\n\n\u003ch1 data-start=\"1544\" data-end=\"1565\"\u003e🧩 Study plan\u003c\/h1\u003e\n\n\u003ch3 data-start=\"1567\" data-end=\"1581\"\u003eModule 1\u003c\/h3\u003e\n\n\u003cp data-start=\"1582\" data-end=\"1624\"\u003eService Marketing - Internal Customer\u003c\/p\u003e\n\n\u003ch3 data-start=\"1626\" data-end=\"1640\"\u003eModule 2\u003c\/h3\u003e\n\n\u003cp data-start=\"1641\" data-end=\"1688\"\u003eCustomer-centric Organizational Culture\u003c\/p\u003e\n\n\u003ch3 data-start=\"1690\" data-end=\"1704\"\u003eModule 3\u003c\/h3\u003e\n\n\u003cp data-start=\"1705\" data-end=\"1724\"\u003eValue Creation\u003c\/p\u003e\n\n\u003ch3 data-start=\"1726\" data-end=\"1740\"\u003eModule 4\u003c\/h3\u003e\n\n\u003cp data-start=\"1741\" data-end=\"1799\"\u003eCustomer Relationship and Satisfaction Management\u003c\/p\u003e\n\n\u003chr data-start=\"1801\" data-end=\"1804\"\u003e\n\n\u003ch1 data-start=\"1806\" data-end=\"1826\"\u003e👥 Who is it for?\u003c\/h1\u003e\n\n\u003cp data-start=\"1828\" data-end=\"1921\"\u003e✔ Customer Service\u003cbr data-start=\"1849\" data-end=\"1852\"\u003e✔ Sales\u003cbr data-start=\"1860\" data-end=\"1863\"\u003e✔ Marketing\u003cbr data-start=\"1873\" data-end=\"1876\"\u003e✔ Administration\u003cbr data-start=\"1892\" data-end=\"1895\"\u003e✔ Hospitality\u003cbr data-start=\"1906\" data-end=\"1909\"\u003e✔ Commerce\u003c\/p\u003e\n\n\u003chr data-start=\"1923\" data-end=\"1926\"\u003e\n\n\u003ch1 data-start=\"1928\" data-end=\"1946\"\u003e🏆 Certification\u003c\/h1\u003e\n\n\u003cp data-start=\"1948\" data-end=\"2004\"\u003e🎓 \u003cstrong data-start=\"1951\" data-end=\"2004\"\u003eDiploma in Service Management Certificate\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003chr data-start=\"2006\" data-end=\"2009\"\u003e\n\n\u003ch1 data-start=\"2011\" data-end=\"2025\"\u003e💻 Modality\u003c\/h1\u003e\n\n\u003cp data-start=\"2027\" data-end=\"2124\"\u003e📲 \u003cstrong data-start=\"2030\" data-end=\"2058\"\u003e100% asynchronous virtual\u003c\/strong\u003e\u003cbr data-start=\"2058\" data-end=\"2061\"\u003eImmediate access\u003cbr data-start=\"2077\" data-end=\"2080\"\u003eNo fixed schedules\u003cbr data-start=\"2092\" data-end=\"2095\"\u003eFrom any device\u003c\/p\u003e\n\n\u003chr data-start=\"2126\" data-end=\"2129\"\u003e\n\n\u003ch1 data-start=\"2131\" data-end=\"2143\"\u003e⏳ Duration\u003c\/h1\u003e\n\n\u003cp data-start=\"2145\" data-end=\"2158\"\u003e🗓️ 6 weeks\u003c\/p\u003e\n\n\u003chr data-start=\"2160\" data-end=\"2163\"\u003e\n\n\u003ch1 data-start=\"2165\" data-end=\"2188\"\u003e🚀 What you get TODAY\u003c\/h1\u003e\n\n\u003cp data-start=\"2190\" data-end=\"2326\"\u003e🎁 Full Diploma\u003cbr data-start=\"2211\" data-end=\"2214\"\u003e🎁 Downloadable material\u003cbr data-start=\"2237\" data-end=\"2240\"\u003e🎁 Service tools\u003cbr data-start=\"2267\" data-end=\"2270\"\u003e🎁 Certificate\u003cbr data-start=\"2284\" data-end=\"2287\"\u003e🎁 24\/7 Access\u003cbr data-start=\"2301\" data-end=\"2304\"\u003e🎁 Academic support\u003c\/p\u003e\n\n\u003chr data-start=\"2328\" data-end=\"2331\"\u003e\n\n\u003ch1 data-start=\"2333\" data-end=\"2380\"\u003e🔥 Good service is the biggest differentiator\u003c\/h1\u003e\n\n\u003cp data-start=\"2382\" data-end=\"2500\"\u003eThis diploma allows you to:\u003cbr\u003e✔ Retain customers\u003cbr data-start=\"2429\" data-end=\"2432\"\u003e✔ Sell more\u003cbr data-start=\"2444\" data-end=\"2447\"\u003e✔ Improve reputation\u003cbr data-start=\"2470\" data-end=\"2473\"\u003e✔ Grow professionally\u003c\/p\u003e\n\n\u003chr data-start=\"2502\" data-end=\"2505\"\u003e\n\n\u003ch1 data-start=\"2507\" data-end=\"2528\"\u003e👉 Enroll now\u003c\/h1\u003e\n\n\u003cp data-start=\"2530\" data-end=\"2585\"\u003e🟢 \u003cstrong data-start=\"2533\" data-end=\"2585\"\u003eClick \"Buy now\" and start today\u003c\/strong\u003e\u003c\/p\u003e\n\n\u003cp data-start=\"2587\" data-end=\"2649\"\u003e📌 Immediate access\u003cbr data-start=\"2606\" data-end=\"2609\"\u003e📌 No fixed schedules\u003cbr data-start=\"2624\" data-end=\"2627\"\u003e📌 Spaces available\u003c\/p\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\n\n\n\u003c\/div\u003e\u003c\/section\u003e","brand":"EIDEC","offers":[{"title":"Default Title","offer_id":50593455243548,"sku":"","price":129900.0,"currency_code":"COP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0901\/2071\/6572\/files\/GERENCIADELSERVICIO.jpg?v=1731681612","url":"https:\/\/eidec.edu.co\/en\/products\/diplomado-en-gerencia-del-servicio","provider":"EIDEC","version":"1.0","type":"link"}